Privacy Policy

CarpetGlow | carpetglow.co.uk | Last updated: March 2026

CarpetGlow is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Please read this policy carefully. If you have any questions, contact us using the details below.

1. Who We Are

Business name: CarpetGlow

Website: www.carpetglow.co.uk

Location: Hemel Hempstead, Hertfordshire, UK

Contact email: michellejanebrooks@gmail.com

CarpetGlow is the data controller for the purposes of UK GDPR. This means we are responsible for deciding how and why your personal data is processed.

2. What Personal Data We Collect

We may collect the following personal data from you:

  • Full name
  • Phone number
  • Email address
  • Postcode or full address
  • Details of the services you are enquiring about
  • Any other information you choose to provide in a message or form

We also collect technical data automatically when you visit our website, including your IP address, browser type, pages visited, and time spent on the site. This is collected via cookies and similar technologies.

3. How We Collect Your Data

We collect data when you:

  • Complete a contact or enquiry form on our website
  • Submit a quote request through a Meta (Facebook/Instagram) lead form
  • Call or email us directly
  • Visit our website (technical/cookie data collected automatically)

4. How We Use Your Personal Data

We use your personal data to:

  • Respond to your enquiries and provide quotes
  • Book and deliver carpet cleaning services
  • Send confirmation or follow-up communications related to your booking
  • Improve our website and services
  • Comply with our legal obligations

We will only contact you for marketing purposes (such as promotions or offers) if you have given us your explicit consent to do so. You can withdraw this consent at any time.

5. Our Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases:

  • Contract: To provide the service you have requested or take steps before entering into a contract with you.
  • Legitimate interests: To respond to enquiries and improve our business, where this does not override your rights.
  • Legal obligation: Where we are required to process data by law.
  • Consent: For any optional marketing communications.

6. Cookies and the Meta Pixel

Our website uses cookies — small text files placed on your device — to help us understand how visitors use our site and to improve your experience.

We use the Meta Pixel, a tracking tool provided by Meta Platforms Ireland Ltd (Facebook/Instagram). This tool collects data about your visit to our website and shares it with Meta to help us measure the effectiveness of our advertising and show our ads to people who may be interested in our services.

The Meta Pixel may collect data including your IP address, browser information, and pages you visit on our site. This data is processed by Meta in accordance with their own privacy policy, available at facebook.com/privacy/policy.

You can manage your cookie preferences at any time via our cookie consent banner. You can also opt out of Meta’s use of your data for advertising purposes via your Facebook account settings or at youronlinechoices.com.

7. Who We Share Your Data With

We do not sell your personal data to third parties. We may share your data with:

  • Meta Platforms — for advertising and analytics purposes (via the Meta Pixel), subject to your cookie consent
  • Our website hosting and technology providers, who process data on our behalf under strict data processing agreements
  • Legal or regulatory authorities, where required by law

8. How Long We Keep Your Data

We keep your personal data only for as long as necessary for the purposes it was collected, or as required by law. Enquiry data is typically retained for up to 2 years. Booking and transaction records may be kept for up to 6 years for accounting and legal purposes. You can request deletion of your data at any time (see Your Rights below).

9. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

  • Right of access — to request a copy of the data we hold about you
  • Right to rectification — to ask us to correct inaccurate or incomplete data
  • Right to erasure — to request that we delete your data (‘right to be forgotten’)
  • Right to restrict processing — to ask us to limit how we use your data
  • Right to data portability — to receive your data in a portable format
  • Right to object — to object to our processing of your data
  • Right to withdraw consent — where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, please contact us at the email address below. We will respond within 30 days.

10. Right to Complain

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office (ICO), at ico.org.uk or by calling 0303 123 1113.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date at the top. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

CarpetGlow

Website: www.carpetglow.co.uk

Email: michellejanebrooks@gmail.com

Location: Hemel Hempstead, Hertfordshire, UK